Keepsafe Pets

1. Registration

The service consists of two parts, Registration and the Lost and Found Service. Customers must ensure that their details and the details of their pet are registered with Keepsafe. Once the Registration has been properly completed, the customer may place the Keepsafe tag on their pet’s collar. Personally engraved tags may not be used and may result in the pet not being reunited with the owner.

2. Registration Period

Keepsafe will hold the registered details until notified by the customer that they wish to be removed from our database. It is the responsibility of the customer to ensure that the correct payment is made to Keepsafe at the correct time in order to ensure continuity of service. Keepsafe will not be responsible for the failure of the registration to be renewed due to the payment not being made correctly.

Lifetime membership covers the life of the pet, not the owner, and cannot be transferred from one pet to another. Customers with transferable membership may only transfer the membership to a new pet once and will receive a new certificate, which supersedes the old one. There is an administration fee for transferring the membership to a new pet.

3. Refunds

To obtain a refund of your initial registration charge for the pet reunification service, you must return your pet tag to Keepsafe Tracking Ltd, 4 Station Court, Station Road, Great Shelford, Cambridge, CB22 5NE, within 28 days of purchase. For tags returned within 28 days of purchase, you are entitled to a 100% refund. For tags returned after 28 days of purchase, you will not be entitled to a refund.

4. Replacement Tags

You may request a replacement tag from Keepsafe if you lose your original tag, or it becomes unusable for any reason. Keepsafe will supply a replacement tag and make a charge of 7.92 for the tag, administration, and post & packaging.

5. Registration Method

You may register your Keepsafe tag by post or over the telephone. Send us your details by post together with a cheque for £57.50 to 4 Station Court, Station Road, Great Shelford, Cambridge, CB22 5NE. Or call us on 0870 60 500 60 to register your details over the telephone.

6. Updating your information

You may update your details online, by post and email or over the telephone. Visit our website at any time and update your details free of charge or send an email to to make any updates or changes to your details. You can call us on 0870 60 500 60 to update your details.

7. Continuity of Service

We will make every effort to provide a continuous service. However, Keepsafe Tracking Ltd will not accept any liability in the event that there is an interruption to or failure of the service in any way as a result of failures or delays involving the internet, the postal services, telephone lines, computers or other equipment.

8. Liability for Lost and Found Service

The lost and found service is provided free of charge whilst the customer remains on the register. Keepsafe will use its best endeavors to provide this service when a person finding a registered pet contacts us using the number on the tag. We will then try our best to contact the customer using the contact details that have been provided by the customer and we aim to help the customer to be re-united with their pet as quickly as possible. However, Keepsafe accepts no liability in the event that a customer is not informed for whatever reason that their pet has been found.

9. Your Privacy

Keepsafe Tracking Ltd is dedicated to protecting your privacy and insuring your personal information is kept confidential and secure. In the course of providing our service, it is necessary to collect, record, store, process, transmit and otherwise handle your personal information. We take privacy responsibilities seriously and seek to use secure and appropriate methods for the handling of your personal information in accordance to the Data Protection Act. By registering as a user of the Keepsafe tracking service you authorise and agree to the collection, storage and use of your personal information as required for the provision of our services.

While the personal information we collect may come directly from you, by registering with our service, you authorise Keepsafe Tracking Ltd to collect your information through our affiliates or other third parties. Your decision to withhold information may limit or affect the quality of service that we can provide to you.

We will not sell or otherwise provide client lists or personal information to others for direct marketing purposes. We would only pass on your details to an authority if required to do so by law. In providing us with your personal information, you give us permission to disclose it to veterinarians, animal shelters and other emergency services personnel who may be directly involved in the care of your pet.

Terms and Conditions for the VetAlert Service

1. Definitions

a) Pet: a pet with a current and valid registration with Keepsafe Tracking Ltd, and wearing the correct Keepsafe tag on its collar when found Straying and brought to the Vet.
b) Owner: the person registered on the Keepsafe system as the owner of the Pet, or any carers charged with having responsibility for the Pet by the person registered as the owner, or any person otherwise caring or having responsibility for the Pet.
c) Vet: a veterinary surgeon registered with the Royal College of Veterinary Surgeons.
d) Member of the Public: a person not related or previously known to the Owner of the Pet.
e) Emergency Treatment: the single initial treatment performed by the Vet to stabilise or cure the Injury to the Pet, which occurred while straying.
f) Injury: an injury suffered by the Pet immediately prior to the Pet being found straying
g) Straying: found at least 250 metres from the registered address or any temporary address of the Owner.

2. The Service

VetAlert will pay the Vet for Emergency Treatment for the Injury to the Straying Pet up to a total limit of £500. The Pet must have been found Straying and brought to the Vet by the Member of the Public. The Vet must contact Keepsafe Tracking Ltd prior to performing the qualifying treatment to determine that the Pet has a current and valid registration with Keepsafe and to receive authorisation to perform the emergency treatment.

3. Exclusions

No payment will be made for the following:
Treatment of any illness or condition that existed before the Pet was found straying;
Any further treatment, therapy or medication of any kind administered after the Pet has received the Emergency Treatment;
Settlement of any bills or charges that were not authorised by Keepsafe prior to the Emergency Treatment taking place;
The cost of euthanasia, burial, cremation or other similar or related expenses;
Emergency Treatment to a Pet that has been brought to the Vet by the Owner.

4. Limitation of Liability

Whilst Keepsafe will do everything reasonably possible to ensure that emergency treatment is administered according to these terms and conditions, Keepsafe Tracking Ltd will not be liable for any claim of any sort in the event that Emergency Treatment is not provided for any reason.


While Keepsafe makes every effort to ensure that information on this site in relation to Keepsafe and its activities is accurate and up-to-date it does not accept any legal responsibility for any omissions or errors on the site unless due to its negligence or the negligence of its employees. Keepsafe makes every effort to ensure that all information on the site is accurate and safe but cannot accept liability for any resulting injury or damage unless due to its negligence or the negligence of its employees. Whilst Keepsafe makes every effort to vet external sites it does not endorse or accept responsibility over any external sites that may be linked to or from this site.

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